Payment

PAY YOUR BILL

Use our online payment facility to settle your invoice payments.

Fast, secure and safe online payments. All our payments are processed via our secure online payment facility provided by Worldpay.

 

To make a BACS payment please make transfers to the below account.

Bank Name: HSBC
Sort code: 40-11-56
Account Number: 70332046

Where your bank allows you to provide a payer reference number, please use your invoice / claim reference number. You can find this information on your invoice.

If you are struggling to find this information you can call us on 0113 3455 656.

Office hours are Monday – Friday 09.00 – 17.00.

 

To make a telephone payment call us on 0113 3455 656 .

Don’t worry if you don’t have your customer reference number or claim / invoice number to hand as we’ll look these details up.

Office hours are Monday – Friday 09.00 – 17.00.

 

Cheques must be made payable to AIA Solicitors Limited

Please ensure you confirm your customer reference or claim / invoice reference number along with your cheque. This can be noted on the cheque itself or with a cover letter or note enclosed along with your cheque.

 

How the banks pay you

  • Please note Capital One, MBNA, HSBC and Barclays/Barclaycard usually send the payment to us. Once we receive the funds we will deduct our fees before remitting payment to yourself.
  • We will contact you for your bank account details to transfer your payment once the funds clear into our account.
  • Please see the table below which explains how each bank pays. 
BankMethod of paymentTimescale
BlackhorseCheque to clientPayment in 14-28 days
LloydsCheque/BACS to clientPayment in 14-28 days
Bank of ScotlandCheque/BACS to clientPayment in 14-28 days
HalifaxCheque/BACS to clientPayment in 14-28 days
RBS/NatWest/Mint/LombardAcceptance form OR can accept the offer verbally over the phone – then cheque/BACS to clientDelay in payment – 3 months
SantanderAcceptance form – then cheque/BACS to clientPayment in 14-28 days from the date the acceptance form is received
Marks & SpencerCall the bank to give your account details as they are currently only providing bank transfersPayment in 14-28 days from the date the acceptance form is received
Clydesdale/Yorkshire BankAcceptance form – then cheque/BACS to clientPayment in 14-28 days from the date the acceptance form is received
First DirectAcceptance form – then  cheque/BACS to client  Payment in 14-28 days from the date the acceptance form is received
All Building SocietiesAcceptance form – then  cheque/BACS to clientPayment in 14-28 days from the date the acceptance form is received
NRAM & Bradford & BingleyAcceptance form – then  cheque/BACS to clientPayment in 14-28 days from the date the acceptance form is received
Shop DirectCheque/BACS to clientDelay in payment – 2 to 3 months
HSBC

Acceptance form then: 1.Cheque/BACS to client

Or

2. Payment to AIA Solicitors – we deduct our fees and then remit payment to client

Payment in 14-28 days
Barclays/Barclaycard

1.Cheque/BACS to Client

Or

2. Payment to AIA Solicitors – we deduct our fees and then remit payment to client

Payment in 14-28 days
MBNA

1.Cheque/BACS to client

Or

2. Payment to AIA Solicitors – we deduct our fees and then remit payment to client

Payment in 14-28 days
Capital One

1.Cheque/BACS to client

Or

2. Payment to AIA Solicitors – we deduct our fees and then remit payment to client

Payment in 14-28 days

 

  • Please ensure you complete and return the acceptance form if the bank requires one and you complete any requests for proof of identification without this the banks will not pay you!
  • Please make sure you read the bank offer letter in full as any requests for information will be included on there.

 

  • If you have not received any payment from the bank and you have completed and returned any documents required and 28 days have passed please contact the bank on one of the following numbers and quote your reference number which can be found on your offer letter from the bank.
  • The bank will assist you with any queries you have.

Blackhorse – 0800 151 2449

Lloyds – 0800 151 0292

Bank of Scotland – 0800 151 0293

Halifax – 0800 151 0293

RBS/NatWest/Lombard/Mint – 0800 015 0319

Santander – 0800 171 2171

Marks & Spencer – 0800 633 5817 

Clydesdale/Yorkshire Bank – 0800 055 6655

First Direct – 03456 100 100

NRAM – 0800 001 5262

Bradford & Bingley – 0333 207 0312

Shop Direct – 0344 811 8515

HSBC – 0800 085 2451

Barclays – 0800 056 3485

Barclaycard – 0800 056 6618

MBNA – 0800 917 6592

Capital One – 0800 422 0478

 

  • Due to the PPI deadline, lenders have experienced a higher volume of complaints and final responses to complaints are taking longer than anticipated due to these increased volumes. We understand according to the Finical Conduct Authority (FCA) that almost 6 million individual complaints for mis-sold PPI were made to the banks prior to the 29th August 2019 deadline. This has been substantially exacerbated by the Covid-19 crisis and some banks have suggested that final response letters may not be issued until Autumn/Winter of 2020. Regrettably, we have no control over this.
  • Please follow the link to the below articles which explain more about the large amounts of complaints made before the deadline and the severe delays the banks are dealing with.

 

Different outcomes following a Subject Access Request/PIR request

Yes PPI – The lender confirms that you were paying Payment Protection Insurance. 

No PPI – The lender confirms that you did not pay Payment Protection Insurance. Unless you can provide written evidence to the contrary, usually by supplying the original credit agreement or a copy of the loan, credit card, mortgage, overdraft statement showing the PPI payment, we are unlikely to be able to assist you further.

UTL – The lender has been unable to locate any accounts on their records based on the details you have provided. There are a number of reasons for this:-

  • The account was held in a previous name that you have not provided.
  • The account was registered at a previous address has not been provided.
  • The account was closed more than 6 years ago and you have not had a continued relationship with the relevant lender. Under Data Protection legislation, they may have removed your details from their systems.
  • Unless you can provide written evidence of the account, we will be unable to assist you. As it is likely the lender no longer has any record of your details on its database and it will be unable to process your complaint irrespective of whether or not you were mis-sold the PPI policy or policies.

UTV – The lender has confirmed that they may hold your details on their systems, however, they are unable to release the information as some of the details are either incorrect or do not match with your present details. This is usually due to an address change, name change, or your signature differs from the one the lender has on its records. In this situation we would ask you to provide formal identification such as a copy of your driving license or a copy of your passport and a recent utility bill within the last three months.

  • There may be occasions where the lender will ask for you to visit a local branch to update your details.

Previously Resolved – A previous complaint has been made on your behalf or by you directly and we are unable to assist you further.

 

FAQ's

A: The payment reminder emails are sent on an automated system, we do not expect payment of our invoice until you receive your compensation payment from the bank. We ask you to please disregard them until you receive your payment.

 

A: Please make sure any acceptance forms or requests for documentation have been completed and returned to the bank. If this has been completed or the bank do not require any documentation please contact them.

 

A: Payment usually takes up to 28 days to be released from the date of the offer letter. If any acceptance forms or documentation are required then this will be 28 days from the date the bank receives the forms.

 

A: We have a legal obligation to send you your invoice to retain for your records.

 

Please see the table below which explains how each bank pays. 

BankMethod of paymentTimescale
BlackhorseCheque to clientPayment in 14-28 days
LloydsCheque/BACS to clientPayment in 14-28 days
Bank of ScotlandCheque/BACS to clientPayment in 14-28 days
HalifaxCheque/BACS to clientPayment in 14-28 days
RBS/NatWest/Mint/LombardAcceptance form OR can accept the offer verbally over the phone – then cheque/BACS to clientDelay in payment – 3 months
SantanderAcceptance form – then cheque/BACS to clientPayment in 14-28 days from the date the acceptance form is received
Marks & SpencerCall the bank to give your account details as they are currently only providing bank transfersPayment in 14-28 days from the date the acceptance form is received
Clydesdale/Yorkshire BankAcceptance form – then cheque/BACS to clientPayment in 14-28 days from the date the acceptance form is received
First DirectAcceptance form – then  cheque/BACS to client  Payment in 14-28 days from the date the acceptance form is received
All Building SocietiesAcceptance form – then  cheque/BACS to clientPayment in 14-28 days from the date the acceptance form is received
NRAM & Bradford & BingleyAcceptance form – then  cheque/BACS to clientPayment in 14-28 days from the date the acceptance form is received
Shop DirectCheque/BACS to clientDelay in payment – 2 to 3 months
HSBC

Acceptance form then: 1.Cheque/BACS to client

Or

2. Payment to AIA Solicitors – we deduct our fees and then remit payment to client

Payment in 14-28 days
Barclays/Barclaycard

1.Cheque/BACS to Client

Or

2. Payment to AIA Solicitors – we deduct our fees and then remit payment to client

Payment in 14-28 days
MBNA

1.Cheque/BACS to client

Or

2. Payment to AIA Solicitors – we deduct our fees and then remit payment to client

Payment in 14-28 days
Capital One

1.Cheque/BACS to client

Or

2. Payment to AIA Solicitors – we deduct our fees and then remit payment to client

Payment in 14-28 days

 

A. We were instructed by you to conduct a PPI investigation into financial products you had with your lenders. We submitted Subject Access Requests (SAR) to those lenders. The lenders then respond with your financial records indicating whether or not you had PPI attached those products. Where there is an indication of PPI we submitted a Letter of Complaint on your behalf arguing that you were missold the PPI as it was not a voluntary product that you elected having. Where the banks agree they will issue an offer of settlement. In this event, we will write out to you. We charge our legal fees on the gross settlement figure. The banks have a legal obligation to deduct tax at source. We have a legal obligation to charge VAT on our fees which is passed onto HMRC.

 

In the event that you are entitled to a refund due to an overpayment, please write to us at AIA Solicitors, Lower Ground Floor Suite,
4 Park Place, Leeds, LS1 2RU and email us at info@aialaw.co.uk or phone us on 0113 345 56 56. The matter will be investigated and any overpayments will be remitted under the name AIASOLICITORS.

 

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